2025 Impact Report

2025 Annual Impact Report

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GROWING TO MEET THE NEEDS OF OUR COMMUNITY.

As the need for accessible, affordable healthcare has grown, so has the Community Health Center of the New River Valley — guided by the belief that everyone deserves the opportunity to live a healthier life. Our 2013 transition from a free clinic to a Federally Qualified Health Center transformed our reach, leading to a ten-fold increase in patients served and a twenty-fold increase in healthcare visits. Today, we look ahead to an exciting new chapter: the construction of a larger Health Center in Montgomery County to serve everyone in the New River Valley. We are working with enthusiasm toward opening this state-of-the-art facility in 2027. The dedication of our Board of Directors and staff has placed us among the top ten percent of health centers nationwide for a third consecutive year — a reflection of both our responsiveness to community needs and the measurable impact on our patients’ health.

While federal funding remains essential, it is the support of our community that keeps our “doors wide open” to those facing barriers to care. Because of you, we bring Health to those who are sick or injured, Healing to those who have endured hardship, and Hope to those who once felt without options. We are proud to share this

2025 Annual Impact Report with our community, partners, and supporters near and far. Thank you for standing with us as we continue building a healthier future for Southwest Virginia.

Message from our CEO

Michelle Brauns, MS, APR Chief Executive Officer

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“

CONTENT

I can come to

one place

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Who We Are

People make a point of knowing you and call you by name. healthcare needs. for all my

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Our Services

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2025 Financials

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Our Reach

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Patients’ Health

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Awards & Recognitions

More than anything,

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Our Future Home

I feel cared for.

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2025 Partners

­

— Janice

”

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2026 Leadership

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A LEGACY OF CREATING HEALTH, HEALING, AND HOPE

Our organization was founded in 1979 as the Free Clinic of the New River Valley. We are now a Federally Qualified Health Center (FQHC), known as the Community Health Center of the New River Valley. We are an IRS 501(c)(3) private nonprofit community-based organization. We are governed by a local 12-person patient-majority Board of Directors who are volunteers. We have four clinical sites: A main full-time year-round clinical and administrative site in Christiansburg, a second full-time clinical site in Pearisburg, a third full-time clinical site in Dublin, and a school-based site within Pulaski County High School. We employ nearly 100 staff members. Each of our three full-time year-round sites provides primary medical care, dental care, mental health care, and substance use treatment services. Our school-based site provides on-site primary medical care and dental care.

We are part of a national safety net group of independent Community Health Centers that works to expand healthcare access to under resourced areas and people. We provide care to all, regardless of ability to pay or insurance status.

OUR VISION The Community Health Center of the New River Valley envisions a region of healthy and productive people, made possible through accessible and high-quality health care services for all. OUR MISSION The Mission of the Community Health Center of the New River Valley is to provide high quality medical, dental, behavioral, and preventive health care services to people of all ages and circumstances, regardless of ability to pay.

Who We Are

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Our Services

Many of our patients face a multitude of health and life challenges. We address challenges head-on by providing the highest quality of clinical care, while also assisting with wraparound supportive services. Our patients are our partners in achieving and maintaining health. PATIENT-CENTERED CARE FOR THE WHOLE COMMUNITY

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OUR SERVICES INCLUDE:

• Primary care services for patients across their lifespan, from newborns to the elderly • Treatment of acute and chronic illnesses • Treatment of injuries • Preventive care, including physical exams and cancer screenings • Women’s health/gynecological care • Biopsies, wound care and lesion removals • Behavioral health support and counseling • Substance use treatment and recovery services • Dental care, including preventive and restorative services and dentures • Access to affordable prescribed medications • School, sports, and employment physicals

We also provide supportive services to assist those with exceptional barriers to the receipt of health care services: • Interpretation services – 345 languages available, many in video format • Transportation to and from appointments • Care Coordination, to assist with referrals to outside specialists and other agencies • In-home visits for homebound patients • Food security programs • Support for new mothers, including lactation counseling

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IMPACT BY THE NUMBERS

FACILITIES $310,983 / 3%

OTHER $259,205 / 2%

DONATIONS $204,217 / 2%

SUPPLIES $828,615 / 7%

DEPRECIATION $174,563 / 1%

SERVICES $1,755,665 / 15%

GRANTS $3,002,367 / 28%

OPERATING EXPENSES

REVENUE SOURCES

2025 Financials PHARMACY $613,312 / 5%

OTHER $185,779 / 2%

PATIENT SERVICES $6,853,201 / 63%

SALARIES & BENEFITS $8,492,149 / 72%

*Audited financials for our Fiscal Year 2025 available on request.

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THE PEOPLE AND COMMUNITIES WE SERVE

PAYOR MIX

Medicaid

39%

BEHAVIORAL HEALTH 6,737 visits

DENTAL 10,123 visits

Medicare

14%

Private Insurance

31%

Self-Pay on Sliding Scale

16%

MEDICAL 15,561 visits

WHERE OUR PATIENTS LIVE

Giles

1,037

Our Reach

unique patients 6,692 32,421 total patient visits

City of Radford 764

Montgomery

2,560

1,496 Pulaski

Floyd

215

Other Localities 620

Total patients increased by 9.4% in 2025. Patient visits increased by 14.8% in 2025.

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MAKING A DIFFERENCE FOR OUR PATIENTS

We continuously monitor health indicators to deliver the best possible care to our patients and the best possible health outcomes. Each year, our health outcomes are compared to those of other Health Centers across Virginia. As reported in the Patient Health Outcomes Report released in 2025, we routinely overperform the average Health Center in Virginia.* We excel in: • Weight Assessment & Counseling for Children & Adolescents • Adult Weight Screening and Follow-Up • Tobacco Use Screening and Intervention • Colorectal Cancer Screening • Breast Cancer Screening • Depression Screening & Follow-Up • Statin Therapy for Cardiovascular Disease • Aspirin Therapy for Vascular Disease • HIV Screening • Blood Pressure Control

Patients’ Health

*August 2025, US Health Resources and Services Administration, based on the 2024 Uniform Data System.

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Our health care providers focus on providing the services that are proven to successfully move patients toward excellent health. Year-after-year, our patient health outcomes show that we are successful. Our patients do not just access health care—they access the best health care. In 2023, 2024, and 2025, we received recognition from Health Resources and Services Administration (HRSA) as one of the Top Ten Percent of Community Health Centers across the nation , based on our high-quality patient outcomes. THE HIGHEST QUALITY CARE

In 2025, we also received the following national recognitions:

National Quality Leader in Heart Health National Quality Leader in Cancer Screening Awardee for Advancing Health Information Technology Awardee for High-Value Care

Awards and Recognitions

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WE’RE BUILDING A HEALTHIER FUTURE

The Community Health Center of the New River Valley is more than a facility for the underserved. We can enhance our entire community by building a health care infrastructure that touches everyone. Our staff is exceptional, and we continue to invest in people who meet the challenges of an evolving healthcare system. We are nimble, agile, and responsive as our community’s priorities evolve, and our unique structure allows us to focus on what matters most rather than the corporate balance sheet.

The New River Valley will benefit from a bustling Community Health Center with a modern, well equipped, and dignified facility. The larger facility will ensure that this region of Virginia will stay healthy and productive as it grows in population and in statewide significance. Truly, a healthy community equates to a greater quality of life. And access to affordable health care yields a more stable regional workforce, more productive employees, and the fulfillment of hopes and dreams. We will begin construction of our new Christiansburg facility in Spring 2026, with move-in anticipated for mid-to-late 2027. We welcome you to become a part of this exciting project, which will ensure our ability to bring Health, Healing, and Hope to this region of Virginia for decades to come.

Our Future Home

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Learn more & donate

Architectural rendering of our new home at 135 Akers Farm Road in Christiansburg.

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Government and Public Support Town of Blacksburg Town of Christiansburg

Foundations Community Foundation of the New River Valley Delta Dental of Virginia Foundation Jeffress Trust The Lunch Pail Defense Foundation The McGlothlin Foundation New River Valley Recovery EcoSystem Coalition The Titmus Foundation United Way of Southwest Virginia Virginia Community Healthcare Association Virginia Community Healthcare Foundation Virginia Health Care Foundation Virginia Health Catalyst

Commonwealth of Virginia Giles County Government

Montgomery County Government Montgomery County Public Schools Pulaski County Government Pulaski County Public Schools City of Radford

US Department of Health & Human Services, Health Resources & Services Administration United Way of Southwest Virginia Virginia Department of Behavioral Health and Disability Services Virginia Department of Health Virginia Opioid Abatement Authority

We are grateful to more than 125 dedicated individuals, churches, family foundations, and community groups that recognize the value of a healthy New River Valley through their support.

Key Funding Partners

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Executive Staff Michelle Brauns, Chief Executive Officer Dr. Rebecca King-Mallory, Chief Medical Officer Albert Brogan, Chief Financial Officer Ashley Slagel-Perry, Chief Operations Officer Roz Nelson, Chief Human Resources Officer

The Community Health Center of the New River Valley is governed by a volunteer Board of Directors composed of community members who share a commitment to improving access to quality healthcare across the New River Valley.

Board of Directors Anthony Grafsky, Chair Justin Ward, Secretary Susan Anderson

April Bennett Melissa Grim Nadine Hartig Robert R. Johnson Mary Jones Christina Salazar Kristi Snyder J. Brian Turner Peg Warren

2026 Leadership

Anthony Grafsky

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16 Locations in Christiansburg, Dublin, Pearisburg and Pulaski County High School 215 Roanoke St., Christiansburg, Virginia 24073 | 540.381.0820 | HHH@CHCNRV.org www.chcnrv.org