Writing Reports in Genesys

Duplicating Sortblock In this example we’ll modify an existing Sortblock to a reverse alphabetic order 1. Expand or collapse Project Explorer Tree to navigate to the Utilities folder 2. Select “Alphabetic”, right ‐ click and select “Duplicate” from the context menu

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Rename Sortblock Rename the duplicated Sortblock to “Descending” 1. Select Sortblock “Copy of Alphabetic” 2. Select Name attribute and rename to “Alphabetic Reverse” 3. Tab or click out of the attribute to commit the name change to the database 4. Select the “Descending” radio button

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