Writing Reports in Genesys

Working with Sortblocks

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Creating and Editing Sort Blocks - Review • Sort blocks allow us to configure the order and representation of entities in a list

• An easy way to create a new sort block is to duplicate an existing sort block and modify the new one to achieve the desired sort and representation • A best practice is to always display the fields on which you are sorting (a list sorted by number but displaying only the name would be quite confusing) • Exercise: create “EX.10 Component Report Reverse Order” • Duplicate “EX.2 Component Report” and rename “EX.10 Component Report Reverse Order”

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