Writing Reports in Genesys

Move Entity Labels to Hierarchy Band In this step we will move the entity labels from the entities band to the hierarchy iterate band 1. Shift ‐ select both labels in “detailBand4” and move to “detailBand5” 2. Select the boundary between the “hiarchyEntityReportBand1” and drag it up to the bottom of “detailBand4”

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HierachyEntity Report Band Controls Here we will set the HierarchyEntity band controls to sort numerically, restrict the hierarchy descent to 1 level, choose not to output duplicate targets, and follow the

“built from” relation 1. Select the carat on

HerarchyEntityReportBand

2. Select “Numeric” sort 3. Set “Maximum Levels” to 1 4. Select the Relations drop ‐ down and select the “built from” relationship 5. Uncheck “Report Duplicates” 6. Shrink whitespace 7. Save report 8. Select Preview button

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