Writing Reports in Genesys

Set Numeric Sortblock The Numeric sort block needs to be chosen for this report 1. Select the caret to open the dialog box 2. Select the “Numeric” Sortblock from the Sortblock drop ‐ down menu

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Insert Hierarchy Entity Report Band In this step we will make room in the detailBand4 and insert the HierachyEntities band 1. Drag down page footer margin to make space at the bottom of detailBand4 2. Right ‐ click in detailBand4, select “Insert Detail Report”, then select “HiearchyEntities” from the menu

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