CAC Employee Handbook June 2024

serious offense and will result in appropriate disciplinary action, up to and including termination of employment.

Use of Practice Equipment

Community Animal Clinic provides supplies, equipment, and materials necessary for you to perform your job. These items are to be used solely for the Clinic’s purposes.

Employees are expected to exercise care in the use of business equipment and property and use such property only for authorized purposes. Loss, damage, or theft of Clinic property must be reported at once. Negligence in the care and use of business property may be considered grounds for disciplinary action up, to and including termination of employment.

Upon termination of employment, the employee must return all practice property, equipment, work product and documents in his or her possession.

Telephone & Voice Message Use

Because some business is conducted over the telephone, it is essential to project a professional telephone manner at all times. Professionalism includes, for example, answering the telephone in a timely and courteous manner, responding to the caller’s request, minimizing the length of time a person is placed “on hold” before checking back with them for other options in a polite manner, taking and forwarding messages in a timely manner.

The voice message system is the property of Community Animal Clinic and is provided for use in conducting business of the practice.

All communication and information transmitted by, received from, or stored in these systems are practice records and the property of Community Animal Clinic. Therefore, Community Animal Clinic, in its discretion, reserves and may exercise the right to monitor, access, retrieve, and delete any information stored in, created, received, or sent over the voice message system, for any reason without the permission of any employee and without notice. Even though Community Animal Clinic reserves the right to retrieve and listen to any voice message, those messages should still be treated as confidential by other employees and accessed only by the intended recipient. Employees are not authorized to retrieve or listen to any voice message that is not sent to them, without prior approval from Dr. Beamer.

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