Report Writing with Genesys

Create Count Summary Field 1. Select the caret on “enhancedLabelControl4” to access the Label Tasks 2. Select the summary ellipses 3. Select “Count” from the Summary function drop ‐ down 4. Select the “Group” radio button 5. Save report 6. Preview report

Preview Component Count Report Component Count report has both a running count of the component entities and a summary field displayed

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