Report Writing with Genesys

Report Writer Scripting Overview Takeaway

• Scripting opens up the possibilities for reports • You can do a lot without scripts, but they can add another dimension in capability to your reports • Browse through the existing reports for examples and ideas on how to use scripting effectively in the report writer. • Word of caution: archive your reports before modifying and duplicate the default reports before modifying, you don’t want to overwrite and lose a base report!

Reviewing Existing Reports

107