CAC Employee Handbook June 2024

VISION

Community Animal Clinic, Inc. will maintain standards of care that act in the best interests of our patients, to develop programs that will benefit the patient, to help educate the owner to care for their pet(s) in the best possible manner, and to utilize our services and programs to their fullest potential. We will offer the best quality medicine available to the owner through each step of their pet’s life.

CORE VALUES OF THE PRACTICE

EXEMPLARY MEDICAL CARE Members of Community Animal Clinic will practice exemplary veterinary medicine. If needed, patients will be offered second opinions or referral to another practice or specialist. CUSTOMER SERVICE Members of Community Animal Clinic recognize that the client is not an interruption to their work, they are the reason for it. EFFECTIVE COMMUNICATION Members of Community Animal Clinic will practice effective communication to work with owners, their pets, and fellow employees. Communication shall be accurate, thorough, sensitive, and respectful. POSITIVE OUTLOOK Members of Community Animal Clinic shall maintain a positive outlook in their communication with others, to the greatest extent possible. They shall speak positively about each other and the Clinic. ENTHUSIASM & GOOD HUMOR Members of Community Animal Clinic shall exhibit enthusiasm and good humor, as appropriate, in the workplace. In so doing, team members are encouraged to have fun within their role of the organization and with each other. SOLUTION-ORIENTED Members of Community Animal Clinic shall look for ways to make new ideas work; not reasons they will not. Therefore, team members will help each other to be right; not wrong. Energy shall be directed at the problem; not the person. Each team member is able to contribute to

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