CAC Employee Handbook June 2024

the well-being of the practice and help each other. Practice team members’ input will be solicited and used constructively to resolve issues and promote the Clinic’s values.

Open Door Policy

Community Animal Clinic promotes an atmosphere whereby employees can talk freely with members of management (i.e., Dr. Beamer). Employees are encouraged to openly discuss with Dr. Beamer any problems so appropriate action may be taken. Community Animal Clinic is interested in all of our employees’ success and happiness with us. We, therefore, welcome the opportunity to help employees whenever feasible.

Conflict Resolution

Community Animal Clinic recognizes that in the medical practice environment there is the potential for conflicts to arise between practice team members. The goal of the conflict resolution protocol is to ensure that conflicts, or potential conflicts, are identified and constructively addressed in a manner that is fair to all parties involved and provide a resolution that is in the best interest of the practice. All team members are responsible for identifying and trying to resolve conflicts, however, when the individuals cannot resolve the issue, Dr. Beamer shall be consulted. Dr. Beamer will have final responsibility for ensuring that proper procedures are followed with the goal of reaching an ultimate disposition of the conflict. However, this does not exempt team members from genuinely trying to professionally resolve the issue on their own. To foster a sound employee-employer relationship through communication and reconciliation of work-related concerns, Community Animal Clinic provides employees with an established procedure for expressing employment-related concerns. • All team members are encouraged to reach a mutual agreement on their own. • If necessary, team members may bring their conflict to the attention of Dr. Beamer. • Both sides of the conflict will be heard by Dr. Beamer. • There is no tolerance for retaliation or intimidation of any team members in discussing conflicts with other team members. • All conflicts will be addressed as soon as possible. A plan for resolution will include a reasonable timetable. • All conflict will be addressed. An attitude of ignoring an on-going problem in hopes it will resolve on its own is not productive.

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