208418_VHCC_DACUMSheet

Duties of an Entry-Level Hospitality & Tourism Management Professional: Overall

A. Provide Hospitality and Tourism Services B. Conduct Sales & Marketing Activities C. Coordinate Organization Events D. Manage Inventory E. Assist with Human Resources Management Role-Specific F. Assist with Lodging & Resort Services Management G. Assist with Food & Beverage Services Management

Tasks

A-4 Collect Data for Organizational Growth, i.e. research and development, strategic planning, supplier searches

A-5 Handle Minor Customer Service Issues

A-6 Assist with Internal Meeting Management, e.g. meeting organization, document preparation, minutes writing

A-7 Communicate the unique value of the Appalachian Highlands to customers and other stakeholders, e.g. restaurant & destination recommendations, local history, tourist information B-7 Participate in Prospective Customer Engagement, e.g. via cold calls, in person meetings, presentations

B-4 Evaluate Sales Data

B-5 Manage Tradeshow Activity, e.g. finding tradeshows, developing tradeshow materials

B-6 Negotiate Facility Group Rates, e.g. for hotels, convention centers

C-4 Manage Event Marketing, e.g. through social media, television / radio, digital media, print / billboards

C-5 Manage Event Vendor Approval / Registration

C-6 Manage Event Catering Services

C-7 Arrange Event Photography

D-4 Conduct Inventory Market Research, e.g. external markets, competition, new trends and products

D-5 Develop Specialized Inventory, e.g. new wholesalers, local niche products, special ordering

D-6 Manage Inventory Discounting, e.g. based on expiration dates, PARs

D-7 Manage Inventory Consignment, e.g. determine markup

E-3 Assist with Payroll & Benefits Analysis, e.g. payment scales, benefit program, payment system, taxes

E-4 Support Job Performance Evaluation, e.g. criteria for promotion or termination

E-5 Work with Internal & External Partners, e.g. finding temporary employees for food and beverage, coordinating with ICE, DOL

DACUM Occupational Profile for an Entry-Level Hospitality and Tourism Management Professional Prepared for Virginia Highlands Community College November 21, 2024