Writing Reports in Genesys

Summary Fields

• The report writer has the capability to count records that it’s outputting into a report band • Summary fields can be used to output total counts of entities

Note: Excerpted from Dev Express tutorial

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Summary Fields Objective

• Objective: • Learn to create summary field output, sum the number of entities encountered in the report

• Exercise: Create “EX.14 Component Count Report” • Create a new report titled, “EX.14 Component Count Report” • Report will output: • A table that shows a running count in column one • List of Components in column two • Summary count of the number of components in the table

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