Writing Reports in Genesys

Column Layout Objectives

• Objective: • Output data in a single column to a report • Output data in a two column format to a report • Exercise: Create “EX.12 Column List of Requirements” • Duplicate “EX.11 Filtered Requirements Report” to start this exercise • Name the duplicated Report: “EX.12 Column List of Requirements” • To begin the exercise: Modify new EX.12 Column List of Requirements • Remove Filter • Sort alphabetically in one column

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Update EX.12 Column List of Requirements 1. Change entities band Filter and Sortblock to “All Entities” and “Alphabetic” 2. Select the “[entity]” label, then select the carat 3. Remove the Entity Attribute “Number” so that “name” only remains

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