Writing Reports in Genesys

Editing Entity Representation We need to change the fixed text added to the Entity Representation to a “Class

Property” with the field of Name selected 1. Select the Carat to open the dialog box 2. Select the ellipses to open the Entity Representation dialog 3. Edit the Entity Representations, change the “Text” Type to “ClassProperty”, select “Name” in the field and add a “: “ in the Suffix field 4. Save report 5. Select Preview button

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Reporting Multiple Entity Classes Preview Success!

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