Town of Blacksburg Adopted Operating Budget FY 2027

TECHNOLOGY DEPARTMENT

NARRATIVE

The Technology Department ensures a reliable and secure information framework that supports the Town’s primary duties of public safety and public services. The Department’s focus is on reliable, efficient, and secure technology operations, quality support for citizen-oriented services, and community outreach.

FY 2026 ACCOMPLISHMENTS  Completed Office 365 migration for all town staff.  Upgraded all town computers to Windows 11.  Updated Police Fusion Center technologies.

 Completed Network Architecture Rebuild Plan with: o Completed network switch deployment for all sites. o Replaced wireless Wi-Fi management system. o Replaced central Internet firewall. o Updated telephone system.  Hired Second Network Support Technician.  Continued to improve network system capabilities.  Continued to enhance cyber security posture of the organization.

FY 2027 OBJECTIVES  Continue to improve organizational cyber security posture and improve business resilience.  Expand Office 365 features for all staff.  Expand and enhance Laserfiche systems for town staff.

2023/2024 Actual

2024/2025 Actual

2025/2026 Adopted

2025/2026 Projected

2026/2027 Proposed

TECHNOLOGY

Network Operations: Network Aggregate uptime

99%

99%

99%

99.5%

99%

Network connected computers & printers

463

460

460

462

480

Servers supported

79

80

75

75

80

Mobile devices (laptops, tablets, smart phones)

300

300

310

310

320

Facilities supported Telephone Devices

55

57

65

67

70

296

320

320

328

335

Maintenance Contract Cost / % of budget

24.64%

27.66%

33.13%

33.13%

33.53%

71