They Just Don't Get It!

Chapter 6: The ROI of Fixing Problems

Tying Operational Issues to Business Impact In Chapters 1 and 2, you learned to gather reliable data and find the stories it tells. Now comes the critical test: can you turn those stories into a business case that warrants the investment to fix the problems? As a site leader, you live with operational issues every day. You see the inefficiencies, feel the frustration, and understand the impact on your team's ability to deliver results. But seeing problems isn't enough— you need the ability to influence capital investment decisions that can eliminate them. This chapter is about converting operational insights into capital investments. When you master this capability, you stop being a cost center that consumes resources and become a profit center that generates them. You transform from someone who asks for money to someone who presents investment opportunities.

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