They Just Don't Get It!

Chapter 4: Find the Story in the Data

Translating Data into Decisions W. Edwards Deming once said, "In God we trust, all others bring data." Data is one of the most powerful tools available to operations leaders. You cannot run a business effectively without it. But know this: Data is useless, and maybe even dangerous, unless you know how to use it! Data Without Translation is Just Noise It's not enough to simply collect information; it must be turned into a compelling story that drives action. This chapter is about shifting your focus from reporting data to uncovering the story that data tells— and using that story to prompt meaningful decisions. Collecting data for its own sake only creates more chaos. In fact, when you overload people with too

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