They Just Don't Get It!

Conclusion: The Leadership Imperative The site leader's role is engaging the shop floor to deliver results. Between executive demands and operational realities, you translate, connect, and ensure floor work adds up to business outcomes. Leadership isn’t about hitting numbers for their own sake. It’s about creating the conditions where employees can do their best work—and where customers feel the impact of that excellence. Delighted customers are the life blood of any business. And the path to delighting them runs straight through your people. Happy employees make happy customers, and in a business built on trust and execution, that’s the strategy that never fails. Appendix: • About the Authors • Case Studies from our Past • How Marking Systems Transformed Manufacturing with Data • Acknowledgements: The Turtle on a Fence Post

18