They Just Don't Get It!

daily work impacts the business, which creates purpose and ownership. Supervisors aren't chasing random events—only those things that require immediate attention. Managers aren't reacting or overreacting to meaningless signals. The site leader knows that teams are aligned and doing what they need to do. Low-performing plants: Everything is both urgent and important—or at least it appears to be. Leaders overreact, often to the wrong things, and are distracted from focusing on what really matters. People are frustrated and angry, sometimes to the point of arguments and shouting matches. Without reliable data to separate signal from noise, every problem feels like a crisis. The difference: High performers use data to create rhythm and focus. Low performers live in chaos where everything feels like an emergency because they can't distinguish between what matters and what doesn't.

Story-Finding: From Numbers to Action High-performing plants: Leaders don't overwhelm people with charts and graphs that aren't connected to

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