They Just Don't Get It!

But delivering results isn't simple, because site leaders serve multiple masters. They must meet the complexities of revenue and earnings growth that drive shareholder value, while also dealing with the realities of the shop floor and the people who live it every day. At the same time, they need to earn trust, set expectations, inspire, and equip both sides to succeed. They must learn to lead in both directions. This book is filled with real stories drawn from our own experience---stories from the plant floor and the executive suite. These are stories about what happens when alignment breaks down, and what it looks like when people find common ground. You'll notice these stories are told in the first person because they really happened. When you see "I" or "We," just know it's Don or Bob speaking directly from our experience. Just Run Your Machines Faster! It was peak season, and the plant had been oversold by 30%. The backlog was growing. Overtime was mandatory. Morale was crashing.

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