They Just Don't Get It!

This chapter is about real leadership—not titles, not org charts, but the leadership that shapes culture through presence, consistency, and follow-through. What They're Really Watching For That awareness of being watched isn't paranoia—it's leadership reality. One day, as I was walking the floor, I stopped to talk with an operator. He was widely respected, outspoken, and good at his job—someone I call an "opinion leader." He looked me straight in the eye and said: "You know we're watching everything you do, right?" It stopped me cold. He wasn't joking; he was speaking for the floor. They weren't just responding to my daily energy levels. They were watching what I prioritized, what I let slide, what I reinforced under pressure. It's a universal truth of leadership: your people are constantly evaluating what you really value through your actions, not your words. They're looking for patterns that tell them what actually matters around here. Culture Is What People See—Not What You Say

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