They Just Don't Get It!

Chapter 9: Culture You Can See

How Leadership Presence and Trust Create Alignment and Action We’re passionate about leadership. How leaders show up every day matters—not just for big decisions or crisis moments, but in every interaction, every walk through the plant, every conversation. I made it a point to show up with energy, enthusiasm, and optimism. It was impossible to succeed every day—we're all human—but the effort mattered. I learned just how much it mattered when I discovered that the receptionist at one plant would give people a heads up if I wasn't my usual self. My presence, good or bad, rippled through the entire organization. That's the reality of leadership: you're never just managing operations or solving problems. You're setting the emotional and cultural tone for hundreds of people who are watching, interpreting, and responding to your every move.

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