The Just Don't Get It!

mechanism. The micro-stops disappear permanently, and the capacity gain requires no ongoing intervention. The Path Forward Execution isn't about chasing every metric or working harder every day. It's about recognizing what kind of improvement you're really achieving and pushing the organization toward changes that endure. Mirages teach you to dig deeper into data. Discretionary effort shows you what's possible when people care. The Hawthorne Effect proves that visibility matters. Behavioral change demonstrates the power of focus and measurement. But structural change is where you build lasting capability that compounds over time. Each chapter that follows will give you tools for climbing these levels—seeing clearly, finding the right problems, focusing energy where it matters, building partnerships that multiply your impact, and creating culture that sustains progress. Together, they move you from firefighting toward building capability that lasts.

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