The Just Don't Get It!

You get what you measure and reinforce. Clear metrics, regular reviews, and consistent attention can shift how people approach their work. These changes are real and can be sustained—but they require ongoing reinforcement and can be fragile if leadership attention shifts elsewhere. Example: Implementing daily production meetings with visible scoreboards drives teams to focus on schedule attainment. As long as the meetings continue and leaders stay engaged, performance remains elevated. Skip the meetings for a few weeks, and old habits return. Level 4: Structural Change This is where lasting ROI lives. You identify and eliminate the actual constraint—redesign the process, fix the equipment, remove the bottleneck, or change the system. Once implemented, the improvement maintains itself. Performance stays elevated without pep talks, extra meetings, or constant management attention. Example: A chronic jam point on a conveyor is causing repeated micro-stops. Rather than posting an operator to clear jams faster, engineering redesigns the transfer

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