The Just Don't Get It!

Introduction: "Feverishly Fighting to Exceed Our KPIs Every Hour of Every Day..." That line—borrowed from a friend and colleague's email signature—captures the heartbeat of a site leader's job. Part II of the book is about that job in its simplest form: find the problems, fix them, and deliver results. Strategies and visions only matter if they translate into execution. For the site leader, that means turning pressure into progress, aligning people and resources, and refusing to let excuses become the culture. Bottom line: your role is to make things run better tomorrow than they did today. But here's what every experienced leader knows: not all "improvements" are created equal. Some changes create lasting gains that compound over time. Others feel good in the moment but fade quickly. And some aren't improvements at all—just fortunate circumstances that temporarily mask underlying problems.

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