The Just Don't Get It!

people in that plant trusted that leadership was doing the right thing and trying to keep everyone safe. That trust made an impossible situation manageable. Low-performing plants: Leadership presence is inconsistent or absent. Mixed messages create confusion about priorities. When tough decisions are required, people assume leadership is protecting themselves rather than the workforce. Employees respond out of compliance rather than commitment, leading to resentment, rumor mills, and active resistance to policies. The lack of trust turns every difficulty into a crisis of confidence. The difference: High performers build trust through consistent actions that demonstrate genuine care for people. Low performers create cynicism through inconsistent behavior that suggests self-interest over employee welfare. The Reality Check Here's what we need to acknowledge: moving from low performance to high performance is hard work. You'll face resistance from people who prefer the familiar chaos to the discipline of improvement. You'll have setbacks when old habits resurface. You'll make

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