Operating Budget 2025-2026

TECHNOLOGY DEPARTMENT

NARRATIVE

The Technology Department ensures a reliable and secure information framework that supports the Town’s primary duties of public safety and public services. The Department’s focus is on reliable, efficient, and secure technology operations, quality support for citizen-oriented services, and community outreach.

FY 2024-2025 ACCOMPLISHMENTS • Completed Office 365 migration for all town staff. • Completed Network Architecture Rebuild Plan. • Completed network switch deployment. • Replaced wireless Wi-Fi management system. • Replaced central Internet firewall. • Expanded the use of the Laserfiche knowledge management system. • Hired Database Administrator. • Hired second Network Support Technician. • Continued to improve system capabilities. • Continued to enhance cyber security infrastructure of the organization.

FY 2025-2026 OBJECTIVES • Continue to improve organizational cyber security posture and improve business resilience. • Expand Office 365 features for all staff. • Upgrade telephone system. • Expand and enhance Laserfiche systems for town staff.

2022/2023 Actual

2023/2024 Actual

2024/2024 Adopted

2024/2025 Projected

2025/2026 Proposed

TECHNOLOGY

Network Operations: Network Aggregate uptime

99%

99%

99%

99%

99%

Network connected computers & printers

443

463

460

460

480

Servers supported

79

79

80

75

80

Mobile devices (laptops, tablets, smart phones)

300

300

310

310

310

Facilities supported Telephone Devices

55

55

60

65

65

296

296

320

320

325

Maintenance Contract Cost / % of budget

16.05%

24.16%

27.05%

27.66%

31.12%

64