Genesys Training Manual

Add Layer 2 Interfaces

• The introduction of the Command Center Subsystem and Workstation Subsystem Components necessitates introducing Layer 2 Interfaces.

• The approach to developing the INTERFACEs: • Create one or more child interfaces at Layer 2

• While keeping the parent’s relationships and add the child interfaces as a decomposition of the parent (Parent Interface includes Child Interfaces). • Make the appropriate joined to relationships

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Layer 2 Interfaces

See H-15 for descriptions of Interfaces

Decompose the Layer 1 Customer interface into two Layer 2 interfaces.

Double-click on the includes relationship and add two new interfaces: (a.) Customer-Command Center Interface (b.) Customer-Workstation Interface

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MBSE with GENESYS

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