CIS Microsoft Windows 10 Enterprise Release 1909 Benchmark

18.8.36.2 (L1) Ensure 'Configure Solicited Remote Assistance' is set to 'Disabled' (Scored)

ProfileApplicability:

 Level 1 (L1) - Corporate/Enterprise Environment (general use)

Description:

This policy setting allows you to turn on or turn off Solicited (Ask for) Remote Assistance on this computer.

The recommended state for this setting is: Disabled .

Rationale:

There is slight risk that a rogue administrator will gain access to another user's desktop session, however, they cannot connect to a user's computer unannounced or control it without permission from the user. When an expert tries to connect, the user can still choose to deny the connection or give the expert view-only privileges. The user must explicitly click the Yes button to allow the expert to remotely control the workstation.

Audit:

Navigate to the UI Path articulated in the Remediation section and confirm it is set as prescribed. This group policy setting is backed by the following registry location:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services:fAllowToGetHelp

Remediation:

To establish the recommended configuration via GP, set the following UI path to Disabled :

Computer Configuration\Policies\Administrative Templates\System\Remote Assistance\Configure Solicited Remote Assistance

Note: This Group Policy path may not exist by default. It is provided by the Group Policy template RemoteAssistance.admx/adml that is included with the Microsoft Windows 8.0 & Server 2012 (non-R2) Administrative Templates (or newer).

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