CIS Microsoft Windows 10 Enterprise Release 1909 Benchmark

5.19 (L2) Ensure 'Problem Reports and Solutions Control Panel Support (wercplsupport)' is set to 'Disabled' (Scored)

ProfileApplicability:

 Level 2 (L2) - High Security/Sensitive Data Environment (limited functionality)

Description:

This service provides support for viewing, sending and deletion of system-level problem reports for the Problem Reports and Solutions control panel.

The recommended state for this setting is: Disabled .

Rationale:

This service is involved in the process of displaying/reporting issues & solutions to/from Microsoft. In a high security environment, preventing this information from being sent can help reduce privacy concerns for sensitive corporate information.

Audit:

Navigate to the UI Path articulated in the Remediation section and confirm it is set as prescribed. This group policy setting is backed by the following registry location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wercplsupport:Start

Remediation:

To establish the recommended configuration via GP, set the following UI path to: Disabled .

Computer Configuration\Policies\Windows Settings\Security Settings\System Services\Problem Reports and Solutions Control Panel Support

Impact:

Sending and viewing system-level problem reports and solutions to and fromMicrosoft may no longer function.

Default Value:

Manual

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