208418_VHCC_DACUMSheet

Tasks

F-5 Provide Property Information, e.g. room types, # of rooms available, amenities (pool, event space, bars / restaurants, parking) F-14 Manage Housekeeping Schedule / Staffing, i.e. based on room demand, #s of clean vs refresh needed

F-6 Manage Guest Reviews, i.e. respond online and in person

F-7 Navigate De-escalation Procedures, i.e. deal with difficult customers F-16 Order Housekeeping Supplies

F-8 Coordinate Interdepartmental Communication, e.g. room moves, preferences, questions

F-9 Provide Guest Assistance, e.g. valet / bell duties, luggage, cars, info on attractions, restaurants, grocery stores

F-15 Manage Housekeeping Inventory

G-3 Assist with Dining Room Management, e.g. staff hiring / training / schedules, dining room reservations / service, tip out, closing duty, guest satisfaction / complaints

G-4 Assist with Catering Events Management, e.g. event schedules, event logistics, rental contracts, utensil inventory

G-5 Assist with Room Service / Amenities Management, e.g. guest services / housekeeping, orders, inventory control, amenities reconciliation, staff management

DACUM Occupational Profile for an Entry-Level Hospitality and Tourism Management Professional Prepared for Virginia Highlands Community College November 21, 2024