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Transformational Leadership s i

CNO Message What a great year! I am so excited to be your CNO and be a part of an amazing culture. Many wonderful changes occurred in 2018. We successfully accomplished Stroke Ready Certification, revamped Quality Flash resulting in a reduction of hospital acquired infections, and reduced falls. Obtaining Leap Frog A in the Fall 2018, continued decrease in mortality, and being ranked 37th in Clinical Excellence in HCA speaks to the intense focus you have on providing high quality care and the culture of nursing excellence entrenched at LewisGale Hospital Montgomery. Reducing turnover is not an easy task, unless you are fortunate enough to work at LGHM. We ended 2018 with a turnover rate of 7.4%! LGHM is #1 in the Capital Division because of you. Increasing recognitions, accountability, and reducing contract labor has created a culture of caring. Many units have realized an improvement in employee engagement as a result of staff at all levels. CNO Me sage What a great year! I am so excited to be your C culture. Many wonderful changes o cu red in 2 . li Stroke Ready Certification, revamped Quality Flas r l i it l acquired infections, and reduced falls. Obtaining , continue decrease in mortality, and being rank t i i speaks to the intense focus you have on providin i l r f nursing excellenc entrenched at LewisGale Hos it l Reducing turnover is not an easy task, unle s y r f at LGHM. W ended 2018 with a turnover rate of . ! i l Div sion because of you. Increasing recognitio s, tr t labor has created a culture of caring. Many units l i employ engagement as a result of sta f at a l le l . The Unit of Distinction Program developed by H i i i

The Unit of Distinction Program developed by HCA is designed to drive excellence in nursing care and to recognize the nursing departments of HCA displaying exemplary performance in the following strategic pillars: Advocacy and Leadership, Consistency in Nursing Practice and Operations, and Leveraging Scale to Drive Performance. In 2018, the ICU, Surgical Services, Medical/Surgical unit and the Emergency department all made phase II validation for Unit of Distinction with the ED being recognized in the top 10 of 185 EDs in HCA. Above all else, we are committed to the care and improvement of human life — the mission statement tells our story every day with every patient interaction validated with the incredible improvement in the patient experience. By making patient connections, using AIDET and nurses communicating clearly, our patients trust us to care for them. In 2018, we appreciated an increase in the patient experience scores — thank you! Congratulations to all of you for achieving Magnet re-designation, for the third time, in 2018! The Magnet requirements change nearly every time becoming more stringent and not easily met. The strong shared governance structure, solid leadership team and level of nursing care and to recognize the nursing depart t l r performance in the following strategic pi lars: A v i in Nursing Practice and Operations, and Leveragin l . In 2018, the ICU, Surgical Services, Medical/ r i l i rt t al made phase II validation for Unit of Distinction with the ED being recognized in the t Above all else, we are co mitted to the care a i r i sion state ent ells our story every day with ev ry patient interaction validated with the incredible im r i . By making patient con ections, using AIDET and nurses co municating clearly, our patients tr t , preciated an increase in the patient experience scores — thank you! Congratulations to all of you for achieving Mag t r - i i , i ! The Magnet requirements change nearly very time becoming more stringent and not easily t. structure, solid leadership team and lev l of

engagement was evident throughout the appraisal. The appraisal team felt the phenomenal culture commenting many times on the caring feel, the commitment to quality care and the engagement of staff. I look forward to great things in 2019. Thank you for all you do every day for every patient and each other! — Amy Woods, DNP, RN, CNOR en agement was eviden throughout the a prais l. appraisal team fel the phenomenal culture co ti many times on the caring f el, the co itment t li care and th engagement of sta f. I look forward to grea things in 2019. Thank yo f r l you do very day for every patient and each ot r! — Amy W ods, DNP, RN, CNOR

NURSE LEADERS Front row (left to right): Joy Gilman (Women’s Health Director), Amy Woods (CNO), Jennifer Larkin (Cardiopulmonary Director), Marcia Mason (Quality/Risk Director), Tara French (Med/Surg/Peds/Ortho Director) Back row (left to right): Christy Sutphin (Education/Magnet Director), Melissa Aaron (Advanced Clinicals), Brady Lutz (ICU/PCU Director), M.J. Bean (Advanced Clinicals Director), Julie McElwee (ED Director) Not pictured: Keven Murphy (Surgical Services Director) NURS LEADERS Front row (left to right): Joy Gilman (Women’s Health Director), A y W ods ( ), Jennifer Larkin (Cardiopulmonary Director), Marcia Mason (Quality/Risk Dir ct r), Tara French (Med/Surg/Peds/Ortho Director) Back row (left to right): Christy Sutphin (Education/Magnet Director), Meli s r (Advanced Clinicals), Brady Lutz (ICU/PCU Director), M.J. Bean (Advanced Clini l Director), Julie McElwee (E Director) Not pictured: Keven Murphy (Surgical Services Director)

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